Lotus Life Health Care
Arrange care

Transparency & compliance

Policies & documents

We believe good care is open care. Here you can find our key policies and documents, and our Care Quality Commission (CQC) information. Anything you need that isn't here is available on request.

Not yet
CQC
registered

Care Quality Commission (CQC)

Lotus Life Health Care Ltd is not yet registered with the Care Quality Commission.

All providers of personal care in England must be registered with the CQC before they can deliver it. We have applied and will publish our provider ID, registration date and — once we have been inspected — our rating and a link to our CQC profile on this page, as the regulations require.

The companionship, home help, meal preparation, shopping and sitting services we offer today are not regulated activities and do not require registration.

Visit the CQC website ↗

Downloads

Our key documents

Our policy set is being written now and each document will be published here as it is signed off. Anything you need in the meantime is available on request.

📘
Good practice

Statement of Purpose

Who we are, the services we provide, our aims and values, and the areas we cover.

Being finalised
📗
Good practice

Service User Guide

What to expect from our care, your rights, and how we work with you and your family.

Being finalised
📝
Good practice

Complaints Procedure

How to raise a concern or complaint, and how we'll respond — we take feedback seriously.

Being finalised
🛡️
Good practice

Safeguarding Statement

Our commitment to keeping the people we support safe from harm, abuse and neglect.

Being finalised
🔒
Required

Privacy Notice

How we collect, use and protect your personal information, in line with UK GDPR.

Read the privacy notice →

Need a document that isn't listed here? Please contact us and we'll be happy to provide it.